PPRIVACY POLICY

Last updated: 09/02/2026

1. GENERAL

This privacy policy explains how UAB Odontologijos klinika 32 (hereinafter referred to as the Clinic) processes

personal data when you visit the Clinic's website, register for a visit, contact us

by phone or email, or use the services provided by the Clinic.

The Clinic processes personal data in accordance with Regulation (EU)

2016/679 (GDPR) of the European Parliament and of the Council, the laws of the Republic of Lithuania, and other applicable laws.

2. DATA CONTROLLER

UAB Odontologijos klinika 32

Legal entity code: 124975855

Address: Laisvės pr. 125, LT-06118 Vilnius, Lithuania

Email: klinika@klinika32.lt

Phone: +370 618 65505

3. PERSONAL DATA PROCESSED

The Clinic may process the following personal data:

• first and last name

• telephone number

• email address

• registration information

• communication content

• telephone call recordings (if applicable)

• IP address and technical browsing information

• cookie data

If you become a patient of the Clinic, the Clinic also processes health data necessary for

the provision of dental services in accordance with the GDPR and the laws of the Republic of Lithuania.

4. PURPOSES OF PERSONAL DATA PROCESSING

Personal data is processed for the following purposes:

• to register and administer visits

• to provide dental services

• to communicate with patients

• to respond to inquiries

• to ensure service quality

• to resolve disputes and defend rights

• to fulfill legal obligations

• to ensure the functionality of the website

5. LEGAL BASIS FOR DATA PROCESSING

Data is processed on the basis of:

• Article 6(1)(b) of the GDPR – performance of a contract

• Article 6(1)(c) of the GDPR – compliance with a legal obligation

• Article 6(1)(f) of the GDPR – legitimate interest

• Article 6(1)(a) of the GDPR – consent

• Article 9(2)(h) of the GDPR – provision of healthcare services

6. RECORDING OF TELEPHONE CALLS

Telephone conversations may be recorded for the purposes of ensuring service quality and dispute resolution.

7. TRANSFER OF PERSONAL DATA

Data may be transferred to:

• IT service providers

• website hosting service providers

• accounting service providers

• state institutions, when required by law

• Google services (Google Reviews)

8. DATA RETENTION PERIODS

Data is stored:

• query data – up to 1 year

• registration data – up to 1 year

• call recordings – up to 6 months

• medical documents – in accordance with legal requirements

9. DATA SECURITY

The clinic applies technical and organizational security measures to protect data from unauthorized access, loss, or disclosure.

10. YOUR RIGHTS

You have the right to:

• access your data

• request that it be corrected

• request that it be deleted

• restrict the processing of your data

• object to the processing of your data

• withdraw your consent

• lodge a complaint with a supervisory authority

11. RIGHT TO LODGE A COMPLAINT

State Data Protection Inspectorate

www.vdai.lrv.lt

12. COOKIES AND GOOGLE REVIEWS

The website uses cookies and Google Reviews integration, which allows patient reviews to be displayed.

Google may collect:

• IP address

• browser information

• technical data

This data may be transferred to Google servers outside the European Economic Area.

Non-essential cookies are only used with the user's consent.

13. CHANGES TO THE PRIVACY POLICY

The clinic may update this privacy policy. The latest version is always published on the website.

Translated with DeepL.com (free version)