PRIVACY POLICY

1. GENERAL PROVISIONS

This privacy policy explains how the dental clinic (hereinafter referred to as the Clinic) processes personal data when you visit the Clinic's website, book an appointment, contact us by phone, or use other services.

The Clinic is committed to ensuring the protection of personal data in accordance with the European Parliament and Council Regulation (EU) 2016/679 of April 27, 2016 (GDPR) and the laws of the Republic of Lithuania.

2. DATA CONTROLLER

Data controller:

• Dental Clinic: UAB „Odontologijos klinika 32"

• Legal entity code: 124975855

• Address: Laisvės pr. 125, 06118,

  Vilniaus m. sav.

• Email: klinika@klinika32.lt

• Phone: +370 61865505

3. PERSONAL DATA PROCESSED

The Clinic may process the following personal data:

• First and last name

• Phone number

• Email address

• Information provided in the registration form

• Phone call recordings

• IP address, browsing information (cookies)

No health or other special category data is collected via the website.

4. PURPOSES OF DATA PROCESSING

Personal data is processed for the following purposes:

• Booking and managing appointments

• Responding to inquiries

• Improving service quality (phone calls may be recorded)

• Fulfilling legal obligations

5. LEGAL BASIS FOR DATA PROCESSING

Data is processed based on:

• Your consent (GDPR Art. 6(1)(a))

• Contract performance (GDPR Art. 6(1)(b))

• Legal obligations (GDPR Art. 6(1)(c))

6. PHONE CALL RECORDINGS

Please note that phone calls with the Clinic may be recorded. Recordings are used to ensure service quality and resolve possible disputes.

7. PERSONAL DATA SHARING WITH THIRD PARTIES

Personal data may be shared with:

• IT and website hosting service providers

• Government authorities when required by law

Data is not transferred outside the European Union.

8. DATA RETENTION PERIOD

Personal data is retained as follows:

• Registration and inquiry data – up to 1 year

• Phone call recordings – up to 6 months

• Other data – as required by law

9. DATA SUBJECT RIGHTS

You have the right to:

• Access your personal data

• Request correction or deletion

• Restrict data processing

• File a complaint with the State Data Protection Inspectorate (www.vdai.lrv.lt)

10. COOKIES

The website uses only essential cookies to ensure proper website functionality and Google service cookies (e.g., for Google Reviews integration).

11. CHANGES TO THE PRIVACY POLICY

The Clinic reserves the right to update this privacy policy at any time. The updated policy will be published on the website.

Last updated: 2026.02.09